We’ve been pumping gas for more than a century; we’re used to it. EV charging is new and not all chargers work the same, so we understand if you have questions.
Want to report a station that isn’t functioning or is in need of service? We appreciate you giving our maintenance crew the heads up that a station needs their attention;
The mobile app is supported on Apple and Android based products.
Level 2: The EVSE accepts the mobile app and the key fob connected to a payment source.
Level 3: If you are using your credit card, you can swipe, insert or tap. If using tap function, make sure your credit card has tap capabilities and you are tapping the credit card reader. If you are tapping the key fob, make sure you are tapping RFID reader.
Make sure the EVSE is plugged into the vehicle.
Ensure a payment source has been added to your myEVroute account. This can be done through the website (myevroute.com) or mobile app in the profile section.
The charging station can take a few minutes to connect through the cellular network. If the session does not start within 3 minutes, it will time out, please try again.
Try touching the Display Screen
Emergency shutdown button has been pressed. Twisting the button clockwise will release it
Check the connection to the vehicle
Confirm the same plug and plug selection on screen have been selected
Problem with the credit card. Please contact your financial institution.
Station is designed for CHAdeMO and CCS vehicles, J1772 units are available at other locations